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Old 11-04-2012, 11:32 AM   #1
Ike
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Default Anyone used Planetaxel?

Was wondering if anyone has used them before (https://www.planetaxel.com/), preordered a DVD set from them and my order has disappeared, it was supposed to come out yesterday but I haven't had any kind of email from them, pretty sure they charged my Paypal as well.

Just wanted to know if this is normal with them before I start chasing them up.
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Old 12-04-2012, 02:31 PM   #2
jonno394
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I use Planet Axel quite regularly and i have never had any issues. Their customer service team are stellar, you can contact them through email or twitter and they usually get back quickly

Plus they’ll probably throw in a gift voucher to boot.
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Old 12-04-2012, 02:42 PM   #3
Ike
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Yeah, I e-mailed them this morning and they got back after a couple of hours which is pretty quick.

They said the payment went through but the actual order didn't, something to do with them changing names? They gave me a voucher of the same value so I guess I'll have to reorder it now.

Some good customer service there though
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Old 12-04-2012, 02:44 PM   #4
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Yeah sometimes Paypal orders don't process properly (only happened to me once) but it is usually the buyers mistake such as not clicking the "please click here button to finalise order and be taken back to planet axel" that appears on paypal once the payment has been made.
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Old 15-06-2012, 06:41 PM   #5
Johnbrett5
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Yeah Thanks everyone because I am not use Planet axel. I read your post its really good and knowledgeable.....

Regards
JB
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Old 19-06-2012, 08:28 AM   #6
Ike
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Well they went bankrupt. Got an email this morning saying my order got cancelled so went to check the site and there's a big message saying they've shut down
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